We proudly stand behind the quality of our YOU.FO products. If, for any reason, you want to return your YOU.FO products, please check out our return policy below. Customer’s satisfaction and happiness is at the center of our business, so feel free to contact us in case if you have further questions.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
- Unopened products can be returned for a refund no later than 30 days after purchase.
- Customers must bear the cost of shipping returned products.
- Refunds are not available if the product has been opened, damaged or used under any circumstance.
- Product pieces that are delivered damaged will be covered by company free of charge. Photo evidence may be required.
- To return your product, you should send your product to:
IJsseldijk 29, 7325 WZ Apeldoorn.
- To initiate this process, use contact form below.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
- If all required aspects of our return policy are approved, your return is received and inspected, you will receive the refund within a certain amount of days on your credit card or original method of payment account.
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- If you haven’t received a refund yet, maybe something went wrong. Please first check your bank account again and/or your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us.